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If you have a E-GIFT CARD NUMBER, please enter your code when you reach the payment method page.

 

 Click & Collect available

(OPENING HOURS: Monday 10:00 AM - 4:00 PM; Wednesday to Saturday 10:00 AM - 4:00 PM)

Please note that if you place your order via the "HOME DELIVERY" page:

Extra shipping fees will be applied for remote areas including Northern Ireland, Channel Isles, Isle of Man, Isle of Wight, the Highlands & some specific postcodes in Scotland addresses. See our "FAQ" Page for details.

Please select the correct Delivery Method at the checkout. (Visit our FAQ page for the list of postcodes).

 

Rules for shipment of your order placed:

Between Wednesday and Friday Midnight, the parcel will be shipped on Monday.

Between Saturday and Tuesday Midnight, it will be shipped on Wednesday.

Parcels are not treated during bank holidays. 

Our parcels are sent first class for a delivery expected within 72 hrs from the shipping day.

Please note that no orders will be shipped on Monday 26th December, Monday 2nd January and between 11th January to 25th January.

If you did not receive the parcel within 48 hours after reception of the shipping confirmation email, please contact us ASAP on 07947 587 382.

Please check regularly DPD Local website using your tracking number to verify if your order is out for delivery. Make sure the recipient is at home to receive it, especially if your order is a gift.

We cannot take responsibility if you contact us after 48 hrs, if nobody is at home to accept the parcel or if the recorded address, email address and phone numbers are incorrect / not precise enough. No claim for late delivery will be considered if you did not contact us within 48 hrs after reception of the shipping email and if the parcel has been accepted.

Our products are perfect as gifts and our parcels will be sent without invoice or price. 

No alteration of your order can be requested after processing the payment. If needed, you will have to cancel it.

You can cancel your order up to 48 hours before the dispatch day. Please ring us on 07947 587 382 and email us at info@florianpoirot.com  No refund will be considered if you already received the shipping confirmation email.

Enjoy!